Returns & Exchanges
At East at Home, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer a dedicated resolution process for any orders that do not meet our high standards.
Inspect Your Order
Upon delivery, please immediately inspect your package and its contents for any signs of damage or spoilage.
Contact Support
If there is an issue with your food items, email our support team within 48 hours of delivery with your order number and clear photos of the product.
Review Process
Our culinary quality team will review your claim within 2 business days to determine if a replacement or refund is appropriate based on the condition of the items.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing